Privacy Policy for Waste Disposal Kentish Town Services

This Privacy Policy explains how Waste Disposal Kentish Town collects, uses, stores, and protects your personal data when you use our waste collection and disposal services. It applies to all Waste Disposal Kentish Town customers located in our service area, including individuals, households, landlords, letting agents, and business clients.

We are committed to handling your personal information lawfully, fairly, and transparently and in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.

1. Who We Are

Waste Disposal Kentish Town is a waste management and collection service operating in the Kentish Town area. For the purposes of data protection law, we are the data controller of the personal data that we collect about you when you use our services.

If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us using the contact details provided on our website or on your service documentation.

2. Personal Data We Collect

We may collect and process the following categories of personal data about you when you use our services or contact us:

Identity and contact details: name, address, email address, telephone number, and any similar contact details you provide to us.

Service and booking information: details of the services you request, dates and times of collections or visits, service address, access instructions, and any notes you give us about your property or requirements.

Account and payment information: records of quotes, invoices, payments, and payment status. We do not store full card details; where card payments are taken, these are processed by secure third party payment processors.

Communication records: copies of emails, messages, letters, and notes from phone calls or other communications between you and us, including any complaints or feedback.

Usage and technical information: limited technical information related to your use of our online booking or enquiry forms, such as date and time of submission and basic device or browser information, where this is necessary to operate and secure our services.

Business and landlord details: where you are acting on behalf of a business, landlord, managing agent, or organisation, we may collect your role, business contact details, and related information.

3. How We Collect Your Data

We collect your personal data directly from you when you contact us, request a quote, make a booking, enter into a contract for services, or communicate with us by phone, email, online forms, or in person.

We may also receive personal data about you from third parties where they lawfully provide it to us in connection with waste removal or property services, such as landlords, letting agents, or business partners who arrange collections on your behalf.

4. Lawful Bases for Processing

We only process your personal data where we have a lawful basis to do so. Depending on the context, we may rely on the following lawful bases:

Contract: to take steps at your request before entering into a contract, and to perform a contract for waste disposal or related services that we have with you. This includes managing bookings, providing collections, issuing invoices, and handling queries about your service.

Legal obligation: to comply with our legal and regulatory obligations, for example requirements relating to waste transfer documentation, accounting, tax, health and safety, and record keeping.

Legitimate interests: to pursue our legitimate business interests, provided that your interests and fundamental rights do not override those interests. This may include managing our relationship with you, improving our services, preventing fraud, ensuring site and system security, and handling routine business administration.

Consent: where we rely on your consent for a particular use of your data, such as certain forms of marketing communications, we will make this clear at the point of collection. You can withdraw your consent at any time, although this will not affect the lawfulness of processing carried out before you withdraw it.

5. How We Use Your Personal Data

We use the personal data we collect about you for the following purposes:

To respond to your enquiries and provide quotes for our services.

To create and manage your bookings, schedule collections, and deliver our waste disposal services at your premises.

To issue invoices, process payments, and maintain accurate financial and service records.

To communicate with you about your bookings, changes to services, and important information about our operations.

To manage our relationship with you, including dealing with feedback, queries, and complaints.

To meet our legal obligations, including record keeping and reporting requirements associated with waste handling and disposal.

To protect our business, staff, and customers, for example by preventing abuse of our services and maintaining security.

To improve our services and internal processes, including analysing how our services are used and identifying areas for improvement.

6. Data Sharing and Processors

We may share your personal data with selected third parties where necessary for the purposes set out in this Privacy Policy. These third parties act either as independent controllers or as data processors working on our behalf.

Service providers and contractors: for example, payment processors, IT and hosting providers, booking or scheduling software providers, and waste processing or recycling partners who assist in delivering our services.

Professional advisers: such as accountants, auditors, or legal advisers where this is necessary for business, legal, or regulatory reasons.

Authorities and regulators: we may disclose information where required to do so by law, regulation, or court order, or to cooperate with law enforcement and regulatory authorities.

Where we use third party processors, we ensure that appropriate data processing agreements are in place and that they are required to keep your personal data secure and to use it only in accordance with our instructions and applicable data protection laws.

We do not sell your personal data to third parties.

7. International Transfers

Our core operations are based in the United Kingdom. If we transfer personal data outside the UK or European Economic Area, we will ensure that appropriate safeguards are in place to protect your data, such as using approved standard contractual clauses or transferring to countries that have been recognised as providing an adequate level of data protection.

8. Data Retention

We keep your personal data only for as long as it is reasonably necessary for the purposes for which it was collected and to meet any legal, regulatory, tax, accounting, or reporting requirements.

In determining the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process it, and whether we can achieve those purposes through other means.

Service and account records are typically retained for a number of years after your last interaction with us, to allow us to respond to queries, to maintain accurate business records, and to comply with our legal obligations. When personal data is no longer required, it will be securely deleted or anonymised.

9. Security of Your Personal Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. These measures include limiting access to your data to staff and contractors who have a business need to know, using secure systems, and training our personnel on data protection responsibilities.

10. Your Data Protection Rights

If you are a customer of Waste Disposal Kentish Town in our service area, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions under data protection law.

Right of access: you can request a copy of the personal data we hold about you and information about how we process it.

Right to rectification: you can ask us to correct inaccurate or incomplete personal data.

Right to erasure: in certain circumstances, you can ask us to delete or remove your personal data.

Right to restriction: you can request that we restrict the processing of your personal data in certain situations.

Right to data portability: where processing is based on consent or contract and carried out by automated means, you may request that we provide your data in a structured, commonly used, machine-readable format, and that we transmit it to another controller where technically feasible.

Right to object: you can object to processing based on our legitimate interests, and we will stop processing unless we have compelling legitimate grounds to continue or the processing is for legal claims.

Right to withdraw consent: where we rely on your consent, you may withdraw it at any time. This will not affect the lawfulness of processing before consent was withdrawn.

To exercise any of these rights, please contact us using the details provided on our website or service documentation. We may need to verify your identity before responding to your request.

11. Complaints

If you are concerned about how we handle your personal data, we encourage you to contact us first so that we can try to resolve your concerns. You also have the right to lodge a complaint with the UK Information Commissioner's Office or another competent supervisory authority if you believe that your data protection rights have been infringed.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Any changes will be posted in the latest version of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.